For companies with seasoned sales staff who are committed to mastering their craft.
The Mastery program at a glance
The Mastery option is created for companies that are growing steadily and have a strong growth plan, with seasoned pros in the sales seats or newer sales professionals who are committed to growth and mastery of their craft. With the need to understand the intricacies of how psychology plays a part in a successful scaling company, Mastery will give depth and personalization to your sales program.
Includes the CRISPY Community private Facebook page
Our Business Office Staffing Analysis is designed to optimize your team structure and skills, ensuring each member is in the right role, performing the right tasks, and contributing to your business’s success in the most effective way possible.
Purpose
Ever felt like your office is a jigsaw puzzle with a few pieces in the wrong spots, and maybe a few pieces missing? That’s where our Comprehensive Staffing Analysis comes in. We’ll help you take a step back, see the big picture, and make sure every team member fits perfectly into your business puzzle, while also preparing for future challenges. It’s like giving your office a productivity makeover and a crystal ball rolled into one!
What You'll Get
A comprehensive review of each key player’s roles and responsibilities
Practical strategies to optimize job duties and workload distribution
Tailored recommendations for role adjustments, new hires, or outsourcing
Tools to identify automation opportunities that can free up your team’s time
A clear action plan to align your staff structure with your business goals
Insights into team communication patterns and improvement strategies
A detailed skills gap analysis with recommendations for training or hiring
Succession planning strategies to future-proof your leadership
Evaluation of your team’s remote work readiness and improvement suggestions
You'll Learn
The art of role optimization (it’s like Tetris, but with job descriptions!)
Sherlock Holmes-level techniques for:
Uncovering hidden talents in your team
Spotting tasks that are begging to be automated
Identifying the perfect candidates for cross-training
Determining when it’s time to bring in fresh talent
Deciding if a virtual assistant could be your new secret weapon
Ninja-level skills in breaking down job duties (without breaking your team’s spirit)
The secret formula for balancing workloads (no advanced math degree required!)
Decision-making superpowers to choose between hiring, outsourcing, or reorganizing
Crystal ball gazing techniques to prepare your team for future challenges
Mind-reading abilities to enhance team communication (okay, not really, but close!)
X-ray vision to spot skills gaps and training opportunities
Time-travel strategies to ensure smooth leadership transitions (DeLorean not included)
Shape-shifting prowess to adapt your team for remote or hybrid work environments
Market Research Pricing Workbook
Cleaning Business Market Analysis Guide
Our Market Analysis Guide is designed to empower cleaning business owners to uncover crucial insights about their local market and competition, helping you refine your strategies and boost your business performance.
Purpose
Are you blindly quoting? Do you know what your competition is charging for their one time, weekly, bi weekly, and monthly cleans? This tier includes our complete Competitive Intelligence Playbook where these questions and more are answered. We'll teach you the exact questions to ask when you call competitors, what to listen for, and how to use what you learn to close more and make more money.
What You'll Get
A comprehensive understanding of your local cleaning market landscape
Practical strategies to gather intel on your competitors without blowing your cover
Tailored techniques to analyze pricing, services, and customer experience
Tools to turn market insights into actionable business strategies
A step-by-step process to conduct your own professional-grade market analysis
What You'll Learn
The art of competitor identification (it’s like Where’s Waldo, but for cleaning businesses!)
Sherlock Holmes-level techniques for:
Scoping out competitor pricing without raising suspicion
Uncovering the secret sauce in their service offerings
Decoding their customer service playbook
Turning market gaps into golden opportunities
Polishing your own strategies based on market insights
Ninja-level mystery shopping skills (you’ll feel like a secret agent, minus the cool gadgets)
The secret formula for analyzing online presence and ratings (no complex algorithms, we promise!)
Data crunching skills that’ll make you feel like a market analysis superhero
Elevate your cleaning business strategy and create a market-savvy approach that sets you apart from the competition. Use our Market Analysis Guide to transform your business decisions from guesswork to data-driven brilliance!
Ready to dive in? Grab your metaphorical magnifying glass, and let’s start investigating! Your path to becoming the Sherlock Holmes of the cleaning world starts here.
DISC Training for Customer Service
Our DISC Training program is designed to streamline your customer service approach by teaching you how to adapt your communication style to meet the unique needs of different personality types.
Purpose
Let's face it. We've all had those moments where we just couldn't connect with a customer. While we are warm and friendly and our southern friendly charm usually (in italics), with some callers, it just doesn't. Frustrating, right? That's where the DISC Training for sales comes in. We'll show you how to quickly evaluate the different personality types (like a pro!) and address them in a way that connects with them. It's like having a secret superpower.
What You'll Get
Know exactly what competitors charge for one-time, weekly, bi-weekly, and monthly cleans in your area
Secret shop like a pro without tipping them off
Spot gaps in their service you can exploit to win more bids
Use their weaknesses to justify your pricing with confidence
Turn competitive intel into talking points that close more sales
What's working in their sales process…and not
What You'll Learn
The art of DISC mind-reading (okay, not really, but close enough!)
Ninja-level techniques for:
Making awesome first impressions
Keeping customers coming back for more
Building relationships that last
Turning frowns upside down when problems pop up
Leaving customers with warm fuzzies, even when saying goodbye
Quick-draw responses for every personality type (no more awkward silences!)
The secret sauce for making any customer feel like a VIP
Problem-solving skills that’ll make you feel like a customer service Jedi
Elevate your customer service skills and create memorable experiences for every customer, regardless of their personality type. Join our DISC Training program and transform your approach to customer interactions!
Ready to turbocharge your operations?
Grab your virtual hard hat, and let’s start rebuilding your tech foundation! Your journey to becoming the Tony Stark of your industry starts here.
Elevate your office efficiency and create a dream team that runs like a well-oiled machine, ready for whatever the future holds. Use our Comprehensive Business Office Staffing Analysis to transform your workplace from a random group of individuals into a synergized powerhouse of productivity, armed with the skills and structure to tackle any challenge!
Lesson 1: Redefining Sales & Understanding the Salesperson’s Role
Lesson 2: Understanding Mindset and Internal Objections
Module 02: Selling with Emotional Intelligence
Lesson 1: Introduction to Emotional Intelligence
Lesson 2: Applying Emotional Intelligence in Sales
Module 03: Anatomy of a Buyer
Lesson 1: Understanding the Buyer's Journey
Lesson 2: Understanding the Buyer
Module 04: Value Proposition / Benefits / Advantages
Lesson 1: Understanding Value Proposition
Lesson 2: Designing YOUR Value Proposition and Advantages
Module 05: Intentional Dialogue
Lesson 1: Beyond Words: The Influence of Optimistic Conversations
Lesson 2: Words That Win: Mastering Intentional Phrases in Sales
Module 06: Questioning Techniques
Lesson 1: Discovering Client Needs Through Questions
Lesson 2: Mastering the Art of Effective Questioning
Module 07: Call Flow
Lesson 1: Learning Call Phases
Lesson 2: Closing Calls With Confidence
Module 08: Tips and Tricks
Lesson 1: Mastering Relational Sales
Lesson 2: Harnessing Buyer Psychology
Module 09: Objections
Lesson 1: Hearing Beyond the Words: Unraveling the Layers of Objections in Home Services Sales
Lesson 2: From Surface to Core: Mastering Objection Handling with the 'Listening Sells' Approach
Module 10: Trust-Based Selling
Lesson 1: Attuning to Trust
Lesson 2: Deepening Connections for Lifetime Value
Module 11: Anatomy of a Sales Call
Lesson 1: Laying the Foundation for Successful Sales Calls
Lesson 2: Advancing the Sales Call to Close
Module 12: Suggestions and Examples (Ancillary)
Upon completion of our courses, you'll recieve a Certificate Of Completion
Learn from Experienced Sales Coaches
Our instructors are dedicated to sharing their extensive expertise to accelerate your entry into sales. They bring a wealth of experience and are eager to help you master the fundamentals quickly and effectively.
Liz Trotter
Accountability Coach
Curious / Helpful / Direct
Liz is a dynamic entrepreneur and business strategist, the driving force behind Core Profit Builders. With an impressive track record in the business world, she has been at the helm of American Maid Service in Olympia, WA, since 1993, successfully overseeing operations as an absentee owner. Alongside her devoted husband, Tim, Liz is a real estate investor and developer who owns 120+ rentals.
As a Certified High-Performance Coach (CHPC), Liz uses her certification, along with extensive DISC training and three decades of experience in the cleaning industry, to help people at all levels “get out of their own way.” Her passion for personal growth is reflected in her voracious reading habit, with Liz devouring an average of 100-150 books per year.
Maria Dorian
Relationship Coach
Tenacious / Empathetic / Inclusive
Maria is an approachable and laid-back entrepreneur with a passion for selflessly supporting and helping other business owners realize their dreams through growing and scaling their businesses. She teaches maid service owners how to achieve a healthy work-life balance while avoiding the stress oftentimes associated with business ownership.
Her entrepreneurial journey began in Austin, Texas, where she masterfully grew her maid service from a mop and broom to an operation with over 30 employees through 14 years. During that time, she proudly co-founded Quality Driven, a software product that helps with internal and external feedback and reviews.
Real reviews from maid business owners
Amy S.
Dazzle Cleaning Service Amar G.
"Maria has been an amazing helpful advisor, sounding board, and confidant in my role as CEO at ZenMaid."
"She’s dependable, dedicated, and I can always count on her to be an advocate for the customer. She excels at all things customer service, sales, and conflict resolution. She has a way of connecting with customers and our team in a way that everyone feels heard.“I recommend Maria to anyone looking to level up their sales and customer service skills."
Zenmaid Martha W.
"How I really knew she could sell, was when she would have to respond to a complaint at her maid service. She could talk the angriest person down, help them see a new perspective, and bring them through to the other side of a bad situation, and still come out smelling like a rose. That’s listening and selling a solution when the stakes are high!"
Quality Driven Software Chris W.
"Liz works with me in a way that works FOR ME"
Alpine Maids Brian M.
“The system works. The growth we have had since joining is the proof. I’m in such a better spot mentally, and financially since joining up with Liz.”
KAS Cleaning Services
Stop Guessing and Hoping. Start Dominating Your Market.
Train your sales team to book more jobs starting immediately! Whether you're handling calls solo or managing a small sales team, get the exact system that turns "I'll think about it" into confirmed cleanings.
